Government has set a Minimum Service Delivery Standard for Local Authorities Framework aimed at monitoring their performance.
Speaking during a post-cabinet briefing, Minister of Information, Publicity and Broadcasting Services, Dr Jenfan Muswere said:
“The objectives for developing minimum service delivery standards are to define the minimum levels of services that Local Authorities should provide, and the nature of service recipients should expect in terms of quantity, quality, time, and cost.
“To determine minimum cost for the provision of services; to provide uniformity and consistency in the provision of services at the local level.
“To provide a basis upon which Page 1 of 10 feedback on the level of satisfaction against the standards will be evaluated.”
The Minimum Service Delivery Standards Framework places focus on Water Supply; Sanitation, Solid Waste Management, Roads and Public Lighting, Corporate Governance, Public Health, Environmental Issues, and Housing and Community Services.
“Each area has performance indicators, benchmarks and performance standards.
“The data will be submitted online, with a real-time dashboard system being implemented to track, monitor and evaluate progress.
“The performance of Local Authorities, both urban and rural, will be based on assessments set in the Minimum Service Delivery Standards Framework.”
